At this time, the only option is to reverse a work order or reopen the work order and do a 2nd billing with a negative amount. The current option to create a credit invoice through accounts receivables does not apply the credit invoice directly to the work order. Additionally, reopening the work order and generating a 2nd negative balance invoice does not allow a new note description to explain what the credit is for; it either keeps the original note description or I have to delete the original note and enter an note to explain the credit.
| Company | Harrison-Orr Air Conditioning, LLC |
| I need it... | 1 month |
Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.
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